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NHS Logistics NHS Logistics Authority delivers over £500m of stock to over 400 NHS Trusts. "TTC Training stood out from the competition when it came to tendering for the contract. They offered the national coverage we required, took account of business constraints and work patterns and went out of their way to meet our needs. TTC made sure all staff knew about the training on offer they even held road shows specifically for the night shift. TTC has made my life so much easier and taken care of all the paperwork that I simply don't have the time or resources for in-house." Jos Finer, Training & Development Manager, NHS Logistics Paramount Hotels The Paramount Group of Hotels offer 4 and 5 star properties in the U.K. "Some of the training providers we used previously had failed to deliver the results we were expecting which was demotivating and disappointing for the staff. It was refreshing therefore when TTC Training spent time helping us to develop a scheme that would suit the work-style of our organisation and enable our staff to gain invaluable customer service skills, resulting in a nationally recognised qualification." Val Linley, Personnel & Training Manager, Palace Hotel Buxton "Each candidate is visited regularly by a TTC Training assessor and they can contact them at other times should they need to. This ongoing support has been particularly well received by those on the course. We have found the course particularly good because it is so flexible. The training has been tailored so it is relevant to each of the vast range of careers on offer at Paramount. Not only have our staff achieved great success personally, we as a group have seen the benefit of employee retention." Des Lawson, Training Manager, Paramount Group Wickes Wickes is one of Britain's leading chains of Home Improvement Centres "We have been working with TTC Training since since 1998. They have been helping us with the Delivering Excellence programme and we have been delighted with the results. Their NVQ assessors are knowledgeable and professional. They get on well with both the candidates and their managers - in short, they can't do enough to help us. We have recently extended the relationship and have asked them to help with a number of learning support design issues." Andy Rayner, Field Training Manager, Wickes Sunsites Sunsites provides self-drive mobile-home and camping holidays "Our research highlighted a low level of knowledge of the type of holidays and products that our company offers amongst travel agency counter staff. From this research we identified three objectives that we wanted to reach through training travel agency counter staff. Firstly, we wanted to overcome their fear of selling European self-drive mobile-home and camping holidays. Secondly, we wanted to place the travel agents in a better position to promote and sell Sunsites holidays and finally to help them to recognise potential camping customers. I can honestly say that the training exceeded any expectations that I had, it was exciting and professionally delivered. We sent out questionnaires to those that underwent the training to see how much they had retained (responses to which are still flooding in). The feedback we have had to date has been very positive, with travel agents achieving average scores of over 96%. They have been commenting on how much they have enjoyed the training module, which was appropriate to our specialised sector." Chris Saunders, Agency Sales Director, Sunsites Carlson Wagonlit Carlson Wagonlit is a major Business Travel Agent, part of The Carlson Group "Over the last couple of years we have used many of TTC Training's services. We are particularly pleased with the closed courses TTC Training runs for us. The advantage of this type of course is we can specify our needs as a company and ensure training is designed to meet them. Furthermore, in terms of time and cost, this method is efficient as we can pull a number of our own staff together and train them on the same product. Additionally, we have also used TTC Training's NVQ programmes, namely training administration personnel into business travel. This is an excellent programme both in terms of content and method, offering administration staff a structured work programme to allow progress and development of trainee consultants. Our successful relationship with TTC Training has also led to a pilot scheme for a Management NVQ Level 4 with TTC Training. This is a mixture of 'on the job' structured training supplemented by courses provided by TTC Training and Carlson Wagonlit." Sue Kavanagh, Director Human Resources, Carlson Wagonlit Thomas Cook Major leisure travel company in the British travel industry "With over 620 stores and 100 standalone bureaux, Thomas Cook is one of the major players in leisure travel. In fact we invented the travel industry over 160 years ago and since then we continue to perfect the personal leisure experience for our customers. We have worked in partnership with TTC Training for many years and in doing so we have attracted and recruited some great new talent to our retail business. The recruitment of Apprentices is fundamental to our succession planning and we have achieved lots over the years - for example Apprentices have been promoted to Customer Service and Store Manager roles. We even have some current Regional Managers that joined us on the Apprentice scheme.
Colin Dalby, HR Manager - Recruitment, Thomas Cook Irish Tourist Board Welcoming over 4.5 million visitors to Ireland every year "We commissioned TTC Training to develop a series of training modules for UK travel agents and they have been so successful that The Irish Tourist Board in New York commissioned an adapted version for the US market. TTC Training's experience was invaluable and their competency, professionalism and extensive knowledge proved an effective tool for raising the profile of Ireland." Damian O'Brien, Trade Promotions Executive, Irish Tourist Board
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