TTC is successfully devising and delivering tailor-made, tutor-led workshops and courses for some of the country's leading travel organisations. We will help you to assess your training and people development needs, prepare a programme aimed at just the right level for your participants, and then help you to evaluate the effects and quantify the results. We can devise a programme to cater for almost any training needs, from a one day course to a year long integrated training programme.

A separate programme of management skills training, which has been specifically designed for middle and senior managers, is also available. Click Here.

Our series of travel training courses is designed to be participative and highly beneficial to all Industry professionals.

The courses are:

• devised especially for the travel industry
• delivered by some of the best TTC trainers in the country on your own company premises
• designed to minimise time spent away from the workplace
• developed around your specific objectives and company culture
• arranged to be compatible with your company schedules and practices
• designed to help you identify quantifiable results

Whatever your budget and training needs, TTC will develop a cost-effective and personalised training programme to be delivered on your premises. Depending on the number of participants, our in-house courses can cost as little as £44 per delegate. Our programmes are completely flexible and can be supported by distance learning packages, or PC based modules. Courses can be delivered at any time and at any location.

Should you wish to organise an exploratory meeting with one of our Consultants to discuss your training needs, complete the Enquiry Form and post, fax or e-mail a copy to us.

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These are 12 of our most popular programmes:

Selling for Success How to sell and not simply take orders How to spot a buyer How to sell over the telephone How to sharpen your sales approach	Managing for Results: How to motivate and lead your team How to train the trainer How to monitor staff performance How to conduct staff appraisals
Caring for Customers: How to improve customer care How to handle customer complaints	Communication for Profit: How to apply effective marketing techniques How to speak in public and enjoy it

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Selling for Success

How to sell and not simply take orders

Most sales consultants quickly learn to deal with the routine enquiries they receive, but how often do they truly sell, as opposed to just taking orders? This programme will help your sales team to understand the unique importance of their role, as well as improving their skills and abilities.

Content includes:

• Appreciating the role of the sales person
• Creating a sales opportunity
• Finding the customer's hidden needs
• Presenting your products effectively
• Closing the sale

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How to spot a buyer

In organisations today, most business comes via the telephone, but are you sure that your sales team understand the telephone's unique advantage? This programme will enable your staff to turn more incoming calls into sales.

Content includes:

• Creating a positive first impression
• Establishing customers' needs
• Presenting your product when it can't be seen
• Switch selling to alternative products
• Closing the sale

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How to sell over the telephone

How many of your incoming enquiries generate sales? Imagine how much more successful your business would be if your sales consultants could identify potential buyers and initiate sales by having a better insight into the customer's real needs. This programme should help your sales staff to better recognise selling opportunities and make the most of each customer contact.

Content includes:

• Asking probing sales questions
• Recognising buying signals
• Tailoring your style to suit each type of customer
• Benefiting by the use of positive language
• Generating repeat business

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How to sharpen your sales approach

Today, experienced and competent sales staff are an asset to any company. But are your senior consultants really maximising every enquiry, matching your products and services to each customer's specific needs? This programme is designed to develop and sharpen your staff's sales techniques so that no sales opportunity is ever missed.

Content includes:

• Selling alternative products
• Overcoming objections
• Increasing customer spending
• Turning complaints into prospects
• Dealing with time wasters

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Managing for Results

How to motivate and lead your team

Management is a special skill and therefore, many newly appointed supervisors or managers find it difficult to make the transition from being 'one of the team' to being the 'Team Leader'. This programme explores ways in which managers can lead and motivate their staff successfully and with confidence.

Content includes:

• Identifying the functions of a leader
• Analysing leadership styles
• Communicating effectively
• Using problem solving techniques
• Making decisions
• Using appropriate motivational techniques

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How to train the trainer

Your business will only be successful if everyone is working to agreed objectives and standards. Ensuring that all your staff share the same focus is an important part of people management. This programme will develop the supervisory and coaching skills needed to build a really effective team.

Content includes:

• Monitoring performance against agreed standards
• Structuring an informal coaching session
• Giving feedback on staff performance
• Offering support and guidance
• Planning future coaching activities

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How to monitor staff performance

In most organisations, experienced staff are expected to pass on their knowledge to newer employees. However, results are often poor as 'the instructors' do not have the necessary skills to convey the information in the most effective way. This programme is aimed at staff who may have extensive technical knowledge, but who need to acquire an understanding of training techniques.

Content includes:

• Identifying training needs
• Setting appropriate objectives
• Structuring a training session
• Effective delivery skills
• Assessing the results of the training

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How to conduct staff appraisals

The morale and performance of your staff is vitally important to the success of your business. The majority of employees would like to know how well their managers think they are doing; yet most complain that they do not receive enough feedback. This programme will benefit managers and supervisors by giving them an understanding of the objectives of appraisal and performance review interviews.

Content includes:

• Planning and preparing for the appraisal meeting
• Establishing and agreeing standards
• Identifying performance shortfalls
• Agreeing training needs
• Preparing action plans for staff development

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Caring for Customers

How to improve customer care

Most organisations now understand how vital it is to make customers feel important, but many find it difficult to look objectively at their performance. This programme will help all those who come into contact with customers to analyse their approach and develop the necessary skills and attitude which leads to increased sales.

Content includes:

• Defining your own role
• Analysing the effect you have on the customer
• Recognising customers' needs
• Dealing with difficult customers
• Spotting the danger signals

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How to handle customer complaints

Dealing with customer complaints requires tact and patience, but did you know that by using a professional approach today's complaining customer can often become tomorrow's most loyal customer? This programme will help your staff to deal professionally with all kinds of complaints to ensure that you retain valuable business.

Content includes:

• Handling complaints effectively
• Responding to letters of complaint
• Preparing an arbitration defence
• Dealing with Trading Standards Officers

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Communication for Profit

How to apply effective marketing techniques

These days, no organisation can afford to stand still. We all need to promote our products and services continually and be aware of the market and its effect on our business development. This programme explains how to use basic sales promotion techniques and gives an understanding of the benefits of planning and measuring your marketing effort.

Content includes:

• Evaluating promotional methods
• Deciding on the best medium
• Constructing an effective sales message
• Using PR effectively
• Making advertising budgets go further
• Evaluating results

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How to speak in public and enjoy it

Most people will agree that public speaking can be a daunting prospect, and all too often the impact and potential of their presentation is lost, simply because of their fear. By giving participants a structured approach and a set of proven techniques, this programme should enable them to improve and enjoy the delivery of their presentations.

Content includes:

• Identifying your target audience
• Selecting suitable materials
• Using the 'four step' approach to persuade an audience
• Maintaining audience interest
• Practising presentation techniques

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Client List

We have provided in-house training for the following organisations:

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What our clients say

Thomas Cook Direct - Market leader in telesales within the Travel Industry with two highly innovative call centres in the UK.

"We needed a company we trusted to train our teams, and having worked with TTC before, we knew them to be professional and capable of structuring the most effective training programme to meet our needs."

Scotway - the largest consortia of independent travel agents in Scotland

"It is essential to us when outsourcing our training that we have advisors with a broad range of knowledge and experience. TTC offers the level of flexibility and quality that we require of our training."

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Course Prices

• All courses from £525 + VAT per day.
• Daily delegate rate is £125 + VAT (minimum 5 delegates).

Our Sales team will be pleased to quote competitive rates for courses tailored to your specific needs.