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Management Training
TTC
Training is the leading travel training organisation in the
UK and is part of a larger organisation that provides knowledge
and skills in the training industry. We therefore have the
experience with working with multinational companies which
gives us the opportunity to bring in the newest techniques
into the training delivery.
We
recognise the importance of keeping ahead of the competition.
Managers play a crucial role in making this happen and we
are able to offer an extensive series of management courses
specifically designed for travel companies and individuals
to meet the challenges of the travel industry.
Here
are just some of the specialist courses we are able to develop
for you including some of the key objectives for each. The
full list is detailed below or you can click
here
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Introduction
to Management |
Master
the five key areas of modern management: communication, goal
setting, effective time management, monitoring and motivating
your team.
Emerge
with the confidence and ability to make the leap from being
managed to being an empowered first line manager. Apply new
skills in setting objectives, and achieve success by getting
the best out of your team. You and your team will benefit
from your new ability to motivate, delegate, make decisions
and solve problems.
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Management
and Supervisory Skills |
Emerge with the confidence
and ability to make the leap from being managed to being an
empowered first line manager. Apply new skills in setting
objectives, and achieve success by getting the best out of
your team. You and your team will benefit from your new ability
to motivate, delegate, make decisions and solve problems.
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Coaching |
Delegates
will be able to state the purpose and benefits of coaching,
to identify suitable coaching opportunities, to structure
a coaching session, and to demonstrate ‘best practice’
coaching skills.
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Motivation
and Leadership |
Identify the functions
of a leader, analyse leadership styles and apply problem solving
and decision–making techniques. Other areas include
using appropriate motivational techniques, setting and agreeing
required standards of work and behaviour, and selecting and
using appropriate behaviour/communication style.
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Influencing
Skills |
To return to your working
environment understanding the impact you have on others around
you, developing your own strategies for influence, and improving
all your relationships.
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Team
Building |
Delegates will be able to
state the purpose and function of a team, to explain and demonstrate
how a team develops and operates, to identify the right ‘team
mix’, to create and communicate the team vision, to
deal effectively with changes (internal and external) in the
team, to discuss, evaluate and take appropriate group decisions,
and to plan future team building activities.
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Time
Management and Delegation |
Key areas include finding
and using your ‘best’ time, identifying the top
‘time stealers’, to plan, schedule and prioritise
your time effectively, to determine what to delegate and to
delegate effectively.
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Selection
Interviewing |
Identify how to recruit
the right person without wasting time or money and to provide
them with a progressive and professional induction to ensure
that they are given every opportunity to reach the standards
of performance required. This course combines well with coaching
and on-the-job training.
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Appraisal
Training |
Delegates
will be able to identify the benefits and difficulties of
staff appraisals, to plan appraisal interviews, to design
an appraisal form, to review tasks / projects / skills / responsibilities,
to give feedback based on performance evidence of strengths
and weaknesses (with the appraisee’s participation/self-analysis),
to re-define standards of performance, to identify training/development
needs and agree targets, to draw up an Action Plan with objectives
for the development of the individual, and to set up a monitoring
system to ensure implementation of agreed action.
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