The National Association of Estate Agents Apprenticeship Programme

Is there a cost?

Who is it for?

Which Qualification is Awarded?

What is covered during the Programme?

How is it organised?

Support and recruitment

Procedure

Your Questions Answered

Programme structure

What our customers have to say

Registration Form

The NAEA Apprenticeship Programme

Training is an important issue for companies and organisations in virtually all business sectors and property services is no exception.

This qualification is available for estate agents within the UK. It is designed for those working in the industry who need to acquire or up-date their skills as professional negotiators and can be completed within 12 months. Successful completion results in National Vocational Qualification Levels 2 and 3 in the Sale of Residential Property.

Upon achieving NVQ level 3, candidates can independently work towards the CPEA (Certificate of Practising Estate Agents) and will find themselves exempt from the first three examinations associated with this qualification.

Read what our customers have to say about the programme, Click Here.

For detailed case studies, Click Here.
For further information about the National Association of Estate Agents (NAEA) Click here.  

Is there a cost?

No. TTC Training, using government funding claimed on your behalf, meets the cost of the training programme. Employers are only responsible for paying their participant the recommended minimum weekly training allowance and, if applicable, travelling expenses.

Who is it for?

The programme offers school leavers and other young people the opportunity to successfully undertake a structured training programme to industry defined standards whilst in employment. It offers you, the employer, the reassurance of a proficient and well managed programme delivered to your junior staff member by a leading training provider.

Usually participants are under 19 years old when they start the programme, however in some regions we are able to take people up to the age of 24 years. Existing staff members may also be eligible and we will need to confirm this on an individual basis.

Which Qualification is Awarded?

Participants can study for the property services industry's National Vocational Qualification (NVQ) in the Sale of Residential Property or Customer Service, along with key skills relevant to their job role.

NVQ's provide highly relevant training to industry-defined standards. Coaching in the workplace ensures that systems are understood and skills developed. Although there may be some written testing, assessment is on going and is based on the candidate's ability to do the job.

The programme is entirely flexible, structured around the seasonality of the job, without infringing on work time thus providing your young employee with both the right hands-on skills and a nationally recognised qualification.

What is covered during the programme?

The programme is designed to provide up-to-date, ready to use skills in the following areas:

• Customer Service
• Essential Law
• Gaining New Business
• Selling Skills
• The Contracting Process & Market Appraisal
• Negotiating Skills & Progressing Sales

How is it organised?

The NAEA Programme covers the NVQ syllabus with a mix of modern self-study materials, industry workshops, assessment and monitoring visits.

Monitoring and assessment visits are organised during the programme and personalised support is offered both to participants and their employers.

Support and recruitment

TTC Training Programme Assessors monitor and assess the progress of participants and support their managers. They can even help with recruitment.Team members are regionally based. Please call 01483 727321 or e-mailttp@ttctraining.co.uk to make initial contact with the Adviser responsible for your area.

We are able to provide, without any obligation, details from our national database of young people who want to join the property services industry. This way, we can provide you with details of local applicants to interview.

We also have a recruitment pack, which contains useful information to help you select the right junior employee and make this important decision a smoother process. These services are free of charge.

Procedure

An employer wishing to recruit staff contacts TTC Training. A database search is performed and all results for the specified area are sent to the recruiter. There is no fee for this service. Additionally, employers can advertise their trainee vacancies on our website.

The employer makes contact directly with the job seeker and selects a suitable employee. A contract of employment is agreed, the new member of staff is enrolled onto the NAEA Apprenticeship Programme and studies whilst working for his/her new company. The employer pays a wage to the staff member.

If you are an employer about to recruit a new member of staff, call 01483 727321 or e-mail ttp@ttctraining.co.uk and ask for a search to be made for your area or complete the Registration Form. There is no charge for this service.

Your Questions Answered

"Who can join the programme?"

A person currently employed in property services, ideally in their first year

"What qualifications will my trainee achieve?"

A National Vocational Qualification (NVQ) Level 2 or 3 in the Sale of Residential Property

"What is the difference between a Foundation Apprenticeship and an Advanced Apprenticeship?"

An Advanced Apprenticeship is a two-year training programme, with trainees working towards their NVQ 2 qualification in the first year and NVQ 3 in the second.

 

A Apprenticeship is a one-year programme to achieve NVQ 2.

Your trainee's ability, together with your business mix, will determine the most appropriate type of programme.

"Will key skills be covered by the programme?"

Yes, we do not forget the level of basic skills that candidates need in areas such as communication, teamwork, numeracy and I.T.

"How is the NAEA ApprenticeshipProgramme delivered free for under 24 years?"

TTC Training accesses government funding where this is available for under 24 years. You are responsible for paying the young persons training allowance and travel expenses.

"When can a suitable candidate join the programme?"

Anytime, as the NAEA Apprenticeship is a flexible programme.

"How much time is spent away from the office?"

A total of 7-days per year since TTC Assessors visit candidates in the work place.

"Do we need an Industrial Tutor?"

Yes - this person takes day to day responsibility for your trainee's progress, both in the workplace and by taking interest in their off the job training.

"Why will I need a Health and Safety visit?"

All employers must comply with Health and Safety Legislation. TTC Training Assessors are trained to be able to assist you to meet your legal requirements.

 

If you have any further questions, please e-mail them to propertyinfo@ttctraining.co.uk

Programme Structure

Welcome. 1-day induction
including Customer Service workshop

Workplace assessment visits

Selling skills and legislation
workshop including PMA:-

Includes:
Listening to your customers
Using selling skills and techniques
Legislation involved in the selling process
Encourage the sales progress
The Property Misdescriptions Act

Assessment visits

Promoting Estate Agency Activity Workshop

Promoting Estate Agency
Activity Workshop:-

Includes:
Review day Property Misdescriptions Act, then test
Identifying the range of promotional material available
Health, Safety and Security first
Displaying for effect
The Estate Agency Acts
Contracting Law
Equal Opportunities

Assessment visits

Progressing Buyer and
Seller Activity Workshop:-

Includes:
Negotiation skills
Handling complaints
Problem solving and handling your customer
Personal safety

ACHIEVE NVQ 2

Progressing Buyer and
Seller Activity Workshop:-

Includes:
Taking control of the conversation
Creating the right impression
The importance of telephone skills
Building positive rapport
The telephone answer machine
Contracting Process (Level 2)

Contracting Process
and market appraisal:-

Includes:
Completing the sale and obtaining payment
Market Appraisal
Detail taking

Assessment visits

Advance selling skills:-

Includes:
The buying process
Exploring needs
Matching needs
Closing the sale

What our customers have to say

James Jenkins of the JNP Partnership, High Wycombe describes why his company chose the NAEA Apprenticeship Programme for an office junior who is keen to make estate agency their career.

"Our policy is to use a mixture of external recruitment and training
for existing staff to obtain the necessary skills to move our business forward.
The training course offered by TTC Training offers a fast track way to achieve what previously
would have taken up to six years. In just two years, trainees acquire the
relevant qualifications and necessary skills to do the job properly.
This results in professional and competent staff and happy clients."

Paul Wilson, Wilsons Estate Agency, East Sussex

"This is proving to be a very valuable course. It has increased our staff
knowledge and given them greater understanding of, for example, the
Property Misdescriptions Act and our obligations to it.
We are a small firm and as such are able to give excellent in-house
day-to-day, hands-on training. But we are exceedingly busy and do not have
the opportunity for more formal training and testing."

Philip Arnold, Knights Independent Estate Agents, West Drayton

"The course has made our staff much more aware of the way the business works as a whole and the reasons behind our working practices. They have also been coming up with some really good ideas that will improve the way we work. Sometimes in the past when I have sent staff on training courses they have looked on it as more of a duty but this is not at all the case here."