TTC Training

Property Services | The NAEA Apprenticeship Programme

The National Association of Estate Agents Apprenticeship Programme

A Apprenticeship in Residential Estate Agency

Can I join the Programme?

What does the programme cover?

How does it work?

What qualifications can I achieve?

What will I earn?

When can I start?

How to register

Other courses which may interest you

A career in Property Services

Programme Structure

Candidate case-studies

   

The NAEA Apprenticeship Programme

This qualification is available for estate agents within the UK. It is designed for all those working in the industry who need to acquire or up-date their skills as professional negotiators and can be completed within 12 months. Successful completion results in a National Vocational Qualification (NVQ) Levels 2 and 3 in the Sale of Residential Property. Input is varied and includes excellent self-study packs, on the job assessment where a TTC qualified assessor visits candidates in the workplace every six weeks and seven industry workshops.

The NAEA Programme is entirely flexible and structured around the seasonality of the job, without infringing upon work time. It is designed for estate agents of any age.

IMPORTANT: This programme is presently unavailable in Scotland.

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A Apprenticeship in Residential Estate Agency

A career in estate agency can be challenging and rewarding. As an agent you would act as a representative or intermediary between the owner of a property and possible buyer, using your skills to prompt customers to sell or buy.

An essential skill for an estate agent is good communication whether it is face-to-face, by telephone or letter. Secondly, you must be keen to develop your people skills and enjoy working with the public.

Developed by TTC Training, the NAEA programme is ideal for young people wanting to enter the property services industry. Upon successful completion you can achieve an NVQ level 2 or 3 in the Sale of Residential Property. It gives you the chance to earn while you learn and take the first steps towards the career of your choice. You can get a real job, you will receive training and you can obtain a qualification!

See what former candidates and current customers have to say about the programme, Click Here.

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Can I join the NAEA Apprenticeship Programme?

To obtain funding you need to be 16-24 years old at the start of the Programme - but it is open to all age groups. No formal qualifications are required, but we recommend you have good communication skills and like the sound of a job offering a variety of tasks. All participating employers are expected to offer equal opportunity and we monitor this carefully.

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What does the programme cover?

  • Customer Service

  • Essential Law

  • Gaining New Business

  • The Contracting Process & Market Appraisal

  • Selling Skills

  • Conducting market appraisals

  • Gaining instructions

  • Arranging viewings
  • Implementing market plans

  • Negotiating Skills & Progressing Sales

We will also help you to develop essential key skills like communication and numeracy.

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How does it work?

Most young people join the property industry as a Negotiator in a Residential Estate Agents. You will receive on the job training to help you gain the knowledge and confidence you need to be successful in your new job.

TTC Training will visit you regularly to assess your work and make sure you enjoy the programme and benefit from it. You will also attend industry workshops once or twice a year.

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What qualifications can I achieve?

NVQ2 / 3 in the Sale of Residential Property or Customer Service, along with key skills relevant to your job role.

You would also study the Technical Award in the sale of residential property alongside Level 3 NVQ.

You will be registered as a Modern Apprentice depending on your entry level. The training is delivered to agreed national standards set by the government and you can be reassured that the Programme offers you a recognised path to your chosen career.

The NAEA are hoping to introduce voluntary licensing in 2006 and a qualification would be required. In the meantime, those who have already achieved a qualification or are working towards one can use this advantage to differentiate between themselves and their competitors.

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What will I earn?

Salaries vary for those already employed in estate agency, but as a school leaver you will be eligible for a weekly training allowance, paid by your employer, and possibly for some assistance with travelling expenses.
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 When can I start?

You can join the Programme at any time, provided you are at least 16 years old but no older than 24 years at the start of the Programme to receive government funding. The training is completely free for those who are under 25 years, and can be made available to those aged over 25 years (price on application) including all assessment, off the job industry workshops and self-study packs.

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 How to register

Complete and return the registration form and send it by post, fax or e-mail to register your interest so that we can help you find the job you need to join the programme. We will pass your details on to employers who are looking for candidates in your area.

Remember, some employers in your area may have registered their interest with us and be waiting for you already, so do not delay and return the form now! It is up to you to find a job, but there are professional people ready to help. Make sure you talk to your school/college careers officer or visit your local careers centre.

Positions in property services are often advertised locally. You can also approach all potential employers near you - find them in your local directory or visit your job centre.

Action List:

  • Confirm your interest by returning the registration form
  • Talk to your teachers or visit your careers centre
  • Check estate agent windows for vacancy cards
  • Visit your local job centre for job vacancies
  • Check the local newspaper for advertisements

To see if any employers have already expressed an interest in finding a candidate in your area click here and follow the simple instructions.

Good Luck! We look forward to welcoming you to the Programme, which will provide you with a solid background for your future career in property services.

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The Travel Training Programme

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A Career in Property Services

The NAEA Apprenticeship Programme

Estate Agents can specialise in the residential market with homes varying from studio apartments to large mansions with acres of land whilst others deal with commercial properties e.g. shops, factories, offices.

There are more people employed selling property than in any other part of the property sector and within this field, residential estate agents are the largest group. An estate agent is not selling something that is theirs but representing a client i.e. a property owner. An agent takes on the role of an intermediary between the owner and a possible buyer, using their skills to persuade customers to sell and buy.

A career in estate agency can be challenging and rewarding. There may be times when you will find the work frustrating i.e. delays with paperwork and even delays with the process of transferring property but it is an exciting industry to work in with opportunities for career progression.

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Career Types

 

The property sector provides a range of career opportunities related to the following areas of service:

* Selling property
* Valuation / Negotiation
* Surveying
* New Homes
* Sales progression
* Promoting property

Technical Awards - the NAEA Technical Awardscovers aspects including:

* Health & Safety
* Property Law
* Estate Agency Practice
* Selling techniques
* Building construction / defects

Most people will join the property industry as a trainee Negotiator in a Residential Estate Agency.

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Qualifications  

There are no formal qualifications essential to enter this profession. However, estate agents do need to possess a range of skills and one of the key skills is that of communication. In addition you should have good numeracy skills which will be used practically in taking measurements of a property, ascertaining house selling prices, etc.

Becoming increasingly significant is the number of professional estate agents who have gained qualifications in their field. The increasing legislation means that agents require a good knowledge of the relevant law and it can help to be able to show clients or potential employers that you are a professional with a good knowledge of the business.

Estate agency is a people business communicating with buyers, sellers, solicitors, lenders and can be either face-to-face, in the office, in peoples' homes, by phone, e-mail or by letter. If you do not like working with people then this career is not for you!

A National Vocational Qualification (NVQ) is available to agents already in the business and those just starting their career. The NAEA Apprenticeship programme is available to young people, aged 16-24 years, which is available through TTC Training and can often be government funded.

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Useful Contacts:

 
National Association of Estate Agents (NAEA)
Arbon House, 21 Jury Street, Warwick CV34 4EH
Tel: 01926 496800 Fax: 01926 400953
E-mail: info @naea.co.uk
http://www.naea.co.uk

Assets Skills (Sector Skills Council)
Helpline: 01392 423399
http://www.assetskills.org

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Programme Structure

Welcome. 1-day induction
including Customer Service workshop
   
  Workplace assessment visits  
   
  Selling skills and legislation
workshop including PMA:-
 
  Includes:
Listening to your customers
Using selling skills and techniques
Legislation involved in the selling process
Encourage the sales progress
The Property Misdescriptions Act
 
   
  Assessment visits  
   
  Promoting Estate Agency Activity Workshop  
   
 

Promoting Estate Agency
Activity Workshop:-

 
 

Includes:
Review day Property Misdescriptions Act, then test
Identifying the range of promotional material available
Health, Safety and Security first
Displaying for effect
The Estate Agency Acts
Contracting Law
Equal Opportunities

 
   
  Assessment visits  
   
  Progressing Buyer and
Seller Activity Workshop:-
 
  Includes:
Negotiation skills
Handling complaints
Problem solving and handling your customer
Personal safety
 
   
 
ACHIEVE NVQ 2
 
   
  Progressing Buyer and
Seller Activity Workshop:-
 
  Includes:
Taking control of the conversation
Creating the right impression
The importance of telephone skills
Building positive rapport
The telephone answer machine
Contracting Process (Level 2)
 
   
  Contracting Process
and market appraisal:-
 
  Includes:
Completing the sale and obtaining payment
Market Appraisal
Detail taking
 
   
  Assessment visits  
  Includes:
The buying process
Exploring needs
Matching needs
Closing the sale
 
   
 
ACHIEVE NVQ 3
 
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Candidate Case Studies

To read what candidates think of the programme click here.