What courses do we offer?

Below are just some of the specialist travel training courses we are able to offer. For our full list of courses, including prices, click here

____________________________________________________________________________________.

• Travel Agency Skills

The life of a travel agent requires a vast range of skills and abilities so let us help you increase your business. This course can be tailored to exactly what you need covering. Areas include product knowledge training such as travel geography, car hire, insurance, ferries and cruising as well as soft skills such as customer service, identifying the client’s needs, selling features and benefits, overcoming objections, closing the sale and handling complaints.

• Tour Operator Skills

The life of a tour operator will vary depending on which department a person works in. Areas covered therefore can include telesales and customer complaints, sales and marketing, and working overseas.

• Sales Training

Our specialised sales training is designed to equip travel staff with the skills needed to improve their sales performance. Key activities include listening and questioning techniques, understanding features and benefits, closing the sale and overcoming objections.

• Customer Service

TTC Training’s customer service training programmes are designed to equip individuals with the skills, knowledge and behaviour necessary to deliver a consistent excellent level of service. Our specialist customer service training programmes are specifically developed to meet the needs of all levels of customer service personnel from senior managers through to front line staff.

• Air Fares & Ticketing

Foundation Level:  This course has been designed to give candidates a broad overview of the airline industry and is essential for all new travel staff in airline-related jobs. The programme covers a number of subjects including the workings of the airline industry, travel geography, the difference between charter, schedule and no frill airlines, airport information, flight itineraries and how to interpret both automated and manual tickets.
 
Level 1: This level of air fares & ticketing knowledge is being constantly updated and designed to fulfil the general needs relative to Air Travel in the 21st century. The programme schedule enables candidates to understand ticket entries and fare constructions on scheduled airlines fares and tickets. The ticketing includes all automated tickets such as ATB, OPTAT and electronic versions.  Calculations will be made in many local currencies or Neutral Units of Construction (NUC) and converting to local currency.
 
Level 2: This level is involved in establishing the more complex travel routings more suited in business travel using various IATA rules and regulations. This programme has been designed to enable candidates to calculate multi sector-fares in Neutral Units of Construction (NUC), including surface travel, open-jaw and indirect travel.

The aim of these courses is to provide detailed knowledge of a particular area, country or continent to help increase sales. Focus can be on key resorts, holiday types and attractions and so equip you with the knowledge and ability to find information and sell destinations with confidence. By improving your knowledge will enable you to make recommendations when dealing with your customers.

• Additional Services

The opportunity exists to sell many additional services on top of a customer’s holiday. This can include insurance, car hire, airport parking and airport hotels. Improve your knowledge and sell these essentials with confidence by attending a course specifically designed for you.

____________________________________________________________________________________.

Why choose TTC Courses?

Put yourself ahead of the competition by enrolling on one of our internationally recognised travel industry training courses

• All trainers are experienced within the travel industry

• We have been providing both innovative training materials as well as training courses—some of our customers include Thomas Cook, American Express and MyTravel

• There is still a growing demand for highly skilled and expertly trained personnel within the travel industry

• All our courses are modular based and tailor-made to meet the specific needs of the candidate and his or her career path

• Courses can be personalised to your needs including duration—we offer bite-size, half and full day courses

• All courses are designed to cater for the needs of each client. We are extremely flexible and will do our best to match your requirements

• Courses can be held either on-site at your premises or an external venue

____________________________________________________________________________________

How flexible are TTC's training courses?

All courses from TTC‘s training portfolio may be adapted to your needs and delivered to your offices. Before agreeing on a course we will provide you with a free analysis of your needs.

• You choose where and when you want the training

• You can tailor courses to your exact needs

• Ideal for groups of 10 or more

• Reduces training expenses by more than half—no costs related to travel and hotels as we train your staff on site

• Customised—tangible and concrete approach to problem solving for business results

• We can also offer long-term programmes—for example over a one year period with sessions every three months

____________________________________________________________________________________

What is the cost?

£525 per group for each day’s training or £925 per day for Management Training. Please note, all prices exclude VAT.

We would be happy to discuss any specific requirements that you may need.

____________________________________________________________________________________

What do you need to do if you feel some training is necessary?

We appreciate that the needs of our customer will vary; as a result, no two courses will be the same and no course will be delivered until the exact training needs have been identified.

Before deciding on any training you need to know just why you need it. You must be sure why you are agreeing on a specific training course and before TTC Training delivers any work for you, we will agree exactly what training is required and how you will expect your trainees’ performance to differ once trained.

TTC Training can work with you to help you assess your training needs by undertaking an analysis of what you need. Once this has been completed, we will design a training course for you that meet the needs we have agreed.

Contact us and we will arrange which course suits your needs. We are committed to providing a quality and cost-effective seminar for you and your company.

This analysis can take time to produce specific results but we will provide this free of charge. Once the analysis is complete, if we agree that there is no appropriate training solution there will still be no charge.

____________________________________________________________________________________

______________________________________________________________________

______________________________________________________________________